Privacy Policy
At klerivonexa, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our business planning services.
Information We Collect
We collect information that you provide directly to us, such as when you create an account, contact us, or use our business planning tools. This includes your name, email address, phone number, business details, and any financial information you choose to share for planning purposes.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and how you interact with our services. This helps us understand user preferences and improve our platform.
Types of Personal Information
How We Use Your Information
Your information helps us provide personalized business planning services tailored to your specific needs. We use it to generate financial projections, create custom reports, and offer relevant business advice.
We may also use your information to communicate with you about our services, send important updates, and respond to your inquiries. Marketing communications are only sent with your explicit consent and you can opt out at any time.
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Service delivery and account management | Contract performance | Duration of service + 3 years |
| Customer support and communication | Legitimate interest | 2 years from last contact |
| Marketing communications | Consent | Until consent withdrawn |
| Legal compliance and dispute resolution | Legal obligation | As required by law |
Data Protection and Security
We implement industry-standard security measures to protect your personal information. All data is encrypted both in transit and at rest using advanced encryption protocols. Our servers are hosted in secure facilities with restricted access and regular security audits.
Our team receives regular privacy training and follows strict internal procedures for handling personal data. We conduct regular security assessments and update our systems to address emerging threats.
Our Security Commitments
We use 256-bit SSL encryption for all data transmission, maintain regular backups in secure locations, and have incident response procedures in place. Access to personal data is restricted to authorized personnel only and monitored through detailed audit logs.
Sharing and Disclosure
We don't sell or rent your personal information to third parties. However, we may share your information in certain limited circumstances, such as when required by law or to protect our legitimate business interests.
We work with trusted service providers who help us deliver our services, such as cloud hosting providers and payment processors. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
When We May Share Information
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. You can access, correct, or delete your personal data at any time through your account settings or by contacting us directly.
You also have the right to restrict processing of your data, object to certain uses, and request data portability. If you've given consent for marketing communications, you can withdraw it at any time without affecting other services.
How to Exercise Your Rights
To exercise any of these rights, simply contact us using the details provided below. We'll respond to your request within 30 days and may ask for identity verification to protect your privacy. Some requests may take longer for complex cases, but we'll keep you informed throughout the process.
If you're not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the Australian Information Commissioner.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and provide personalized features. These small files are stored on your device and help us remember your preferences and analyze website performance.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website functionality, but basic services will remain available.
Types of Cookies We Use
International Data Transfers
While our primary operations are based in Australia, some of our service providers may process data in other countries. We ensure that any international transfers comply with Australian privacy laws and provide adequate protection for your personal information.
All international transfers are conducted under appropriate safeguards, including standard contractual clauses and ensuring recipients maintain equivalent privacy protections to those required in Australia.
Children's Privacy
Our services are designed for businesses and individuals over 18 years old. We don't knowingly collect personal information from children under 18. If we become aware that we've collected such information, we'll delete it promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can remove the information and terminate any associated accounts.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of any material changes through email or prominent website notices before they take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates indicates your acceptance of the revised terms.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: support@klerivonexa.com
Phone: +61 2 6267 0750
Address: Level 4/127 Liverpool St, Sydney NSW 2000, Australia
Our privacy team typically responds to inquiries within 2-3 business days.
This privacy policy was last updated on January 15, 2025 and is effective immediately.